FAQs

Shipping Dispatch Delay

We’re working hard to get your order to you. Due to the current high demand and global status, some shipments may be delayed for dispatch. Steps have been made to ensure we keep things running normally. Due to our current high demand, shipping issues affecting our third-party couriers. Tracking numbers will be available as soon as it’s shipped, it is just dispatching them will take longer than what we aim for. We sincerely understand how frustrating this is, and we’re sorry you may not receive your package as fast as our usual time frame. This might be different from the customer experience we have promised, but please know we're doing everything we can to get your order(s) to you as soon as possible.

Ordering

How do I place an order on Conturve?

To successfully place an order on Conturve, all you need to do is:

1. Go to your favourite product.

2. Select the right Colour and Size.

3. Check the quantity - maybe you want to order more than one!

4. Click on the ‘ADD TO CART’ button.

5. Review all items in your cart - if you’re ready to finalise your order, click on ‘PROCEED TO CHECKOUT’.

6. Finalise your order by filling out all the information needed in the checkout page: Customer Information, Shipping Address, Billing Address, Shipping Method, Payment Information.

7. If you have a coupon code, here’s how to use it: How do I enter my Conturve discount code?

8. Review your order once more, ensure that you have got the correct item(Chosen product/s, quantity, colour and size).

9. Click on ‘Complete Order’ to finally set the wheels in motion for your package to be sent. If you're unable to find the answer to your question, simply Contact Us and we'd love to help.

How do I enter my Conturve discount code?

During your purchase using a computer, you'll find a box to enter your discount code on the last page before you click "Complete Order". Once you have entered this code, click "Apply". Your total amount will be updated to reflect the discount. Now press "Complete Order" - that’s it!

Your discount should be reflected in the final price before you complete your order. Make sure you enter your email address and shipping details to confirm your order and for the discount to be applied!

Discount codes or coupons are case-sensitive and only one can be applied per purchase. Discount codes can be a mix of numbers and letters. There should be no spaces before, between or after them. If you’re using a mobile phone, the discount code box can be found by clicking on “Show order summary”.

If you still need answers to your questions, simply Contact Us and we'd love to help.

What are my payment options?

We accept Paypal and credit or debit cards (VISA, Mastercard, American Express and Maestro) as well as Express payment options like Shop Pay, Apple Pay and Google Pay. Our base currency is GBP, so if you’re purchasing from overseas, please make sure you are aware of your currency’s daily exchange rate at the time of the transaction.

Received a prepaid gift card? Yes, you can use it to pay for your order.

We also offer a Pay Later option by Klarna (Terms and Conditions applied). 

If you encounter any issues, you should contact your card provider or Contact Us.

If you're unable to find the answer to your question, simply Contact Us here or email us using support@conturve.com and we'd love to help.

How secure is my personal information?

Conturve adheres to the highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology) and PCI compliant Level 1, which is widely used on the Internet for processing payments. We don’t sell, lease or otherwise distribute any personal customer information. Your info’s safe with us!

If you're unable to find the answer to your question, simply Contact Us and we'd love to help.

How secure is your website?

Our online store is protected by the most up to date security firewalls to ensure all data is kept secure. We understand how important secure payment is on any online store, and our checkout process is as secure as it gets. Our site is not only SSL certificate encrypted, but we also allow for payment including credit and debit card are through PayPal – the safest online payment system available.

What’s your order process?

Our order process is as easy as 1, 2, 3! Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address. A shipping confirmation email should follow after 1 - 4 business days. Email the customer service team using - support@conturve.com if further assistance is required at any point.

My order

How do I find my Conturve order number?

Once you place your order successfully, you will receive a unique Conturve order number as a confirmation of your purchase. There are other ways how you can easily find your order number:

1. A few minutes after your purchase, simply check your email’s inbox or spam for the order confirmation.

2. Create a Conturve Account using the email address you provided at the time of purchase. Once logged in, you will be able to see your order number under your Order History. 

3. You will also see this under the Message field of your packing slip.

Why isn't there a returns form in my order?

We’re super conscious of the impact on our planet. As part of our ongoing sustainability efforts, we’re creating positive changes to help push for a better future. These include the removal of returns papers and invoices from Conturve orders.

You will see that it’s not a requirement to have this as returns can be done through our returns portal here and invoices are sent to your email.

It just makes sense to not include them. We’re always striving to do the right thing and improve our impact on the world around us.

I didn't receive an email notification?

Please double check your junk mail before contacting us using support@conturve.com. If the email has still not been received and you have waited more than 15 – 20 minutes after completing the transaction, a team member will be more than happy to resend.

How do I change or cancel my order?

If possible, let us know as soon as possible by emailing support@conturve.com with your details and our friendly support team will help you out!

What is your return policy?

Exchanges are always free! With our Perfect Fit Promise, you have 60 days to wash it and wear it. If you don’t love it, returns are easy with a simple minimal fee of £3.

To request a return or an exchange go to our Returns Portal.

The item that I want is out of stock. What can I do?

Do not fret! Although we regularly replenish our stock, there might be times when we run out of stock, if this happens just email us using support@conturve.com and out support team will be able to tell you when our our next product drop will be. 

Sizing

How do I figure out what size I am?

When shopping for shapewear, it’s important to find the perfect fit. That’s why on each of our product pages, you’ll find an easy to follow size guide that’ll show you where to measure to figure out your desired size and fit. All you need is a measuring tape!

Once you know your size, stick to it! Some people opt to size down thinking that this extra level of control will help them lose inches on their waist. However, sizing down can cause a lot of discomfort, irritation, and painful pinching. Shapewear is there to comfortably sculpt your fabulous figure, so don’t feel you have to shove yourself into the wrong size to look incredible. 

If you’re looking for some more advice on how to find the ideal fit to flatter your curves, check out our Ultimate Curvy Girl Guide to Choosing the Perfect Shapewear!

If you have any other issues, don’t hesitate to get in touch via our Contact Us page or simply shoot us an email to support@conturve.com to get help from one of our friendly customer support team members.

I’m in-between sizes - what should I do?

If you’ve measured yourself up correctly and find yourself falling in between sizes, always size up rather than down. Since our shapewear is designed using premium stretch fabric that hugs the figure, sizing up should still offer you a seamless fit and effective support. 

That said, if you do find that sizing up doesn’t work for you and your shapewear is too big, don’t worry. We offer a Perfect Fit Promise which grants all of our customers 60 days to wear, wash, and love your shapewear. So, if your shapewear isn’t the fit you need, you can return it easily and we’ll provide a refund or exchange it for a more suitable size. 

For more help about finding your shapewear size from Conturve, visit our Guide to Choosing the Best Shapewear for Your Body Type!

If you have any other issues, don’t hesitate to get in touch via our Contact Us page or simply shoot us an email to support@conturve.com to get help from one of our friendly customer support team members.

I bought a size and it’s too small/big for me - what should I do?

So you bought your shapewear and it doesn’t fit right! We’re very sorry to hear that. But don’t worry. 

At Conturve, exchanging your shapewear is always free! With our Perfect Fit Promise, you have 60 days to wash, wear, and love your shapewear. And, if you don’t love it, returns are simple and hassle-free. 

If you have any other issues, don’t hesitate to get in touch via our Contact Us page or simply shoot us an email to support@conturve.com to get help from one of our friendly customer support team members.

I want to lose weight - should I drop a size?

No! We hear this shapewear-related question all the time, and we cannot emphasise enough that shapewear is not a weight loss mechanism. 

Shapewear is not designed to make you lose weight or hide your curves. Shapewear is here to help you sculpt your figure and feel your best. Always wear shapewear that’s in the right size to avoid discomfort and pain. Your shapewear should feel comfortable and easy to move in, because you can’t look fabulous if you don’t feel fabulous!

For other advice on how shapewear can empower you and help you harness your confidence, check out our blog on Shapewear and Body Positivity!

If you have any other issues, don’t hesitate to get in touch via our Contact Us page or simply shoot us an email to support@conturve.com to get help from one of our friendly customer support team members.